Customer
retention
that will deliver results
Customer retention is an investment in long-term success. It requires patience and strategy, but rewards those who can harness its potential. We can help you increase repeat purchases, strengthen customer loyalty and uncover your customers’ true value. Using data, personalized campaigns and evidence-based approaches, we’ll set up processes that deliver measurable results and sustainable growth.
Want to know how to do it?
How we
proceed
Initial workshop with the client to understand their needs
We’ll review your goals, current challenges and the specifics of your business to understand what most influences your customers’ behavior. This workshop will help us set a clear vision and expectations for following activities.
Customer analysis
We analyze your customers’ behavior, segment them by key metrics and goals, and uncover areas with the greatest potential for improvement. We’ll use the data to formulate hypotheses and identify opportunities. If you use loyalty programs, we’ll analyze and evaluate them as well.
Preparation of a retention strategy
We will suggest steps to increase repeat orders and strengthen customer loyalty. The strategy includes suggestions for personalizing communications, redesigning the customer experience and, where appropriate, recommendations for loyalty programs.
Personalised discount policy
We will create a thoughtful system of discounts and benefits tailored to individual segments to support ROI and maintain brand value. We’ll focus on offers that motivate without unnecessarily reducing margin.
Setting retention frameworks and scenarios
We implement retention scenarios that include automated campaigns, personalized touchpoints, and multi-channel engagement (PPC, social, SMS, push notifications, etc.). We set up frameworks to systematically and efficiently manage retention campaigns.
Evaluation and further development
We do not stop with a successful campaign. After evaluating the pilot activities, we will work on further developing customer loyalty.
Clients say about this service
“For the second year in a row, Loyaltiq has been successful in delivering our e‑commerce business goals. Thanks to campaigns primarily focused on retention, we can boast a very low overall cost over sales of just one percent.”
Ondřej Chlumský
Successful expeditions
